Sanitary Measures COVID-19
The increasing spread of the coronavirus (COVID-19) require new organization of the hotel to propose you a safe stay. The team at L'Empire Paris does everything possible to provide an effective and pragmatic response to your questions about your future stay and the measures put in place to limit the risks of contamination.
We are committed to doing our utmost to take your expectations into account while remaining as close as possible to your current concerns.
You will find in this section a maximum of answers to your questions about changes in the operation of the hotel directly impacting your stay with us.
Please note that the entire team is mobilized to respond to your requests and assuring the continuity of service during this difficult period for everyone.
In addition to implementing new hygiene and safety measures, we have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the French Government, to ensure your stay with us is safe and secure.
The Empire Hotel Paris is part of the Apave sanitary protocol, approved by the French government, which involves raising the awareness of the teams regarding the modes of transmission of the virus, reinforcing cleaning and disinfection procedures, as well as taking care of a symptomatic person within the establishment.
Hygiene measures and information related to COVID-19 :
Throughout the hotel:
In order to respect barrier gestures, guests and employees are required to respect the distance of one meter facilitated by the mandatory wearing of the mask in the public areas of the hotel and the plexiglass separation at the reception desk. In addition, a hydro-alcoholic gel dispenser is located at the hotel entrance for the use of guests.
Our staff has been trained in sanitary protocol including the use of preventive material (hydroalcoholic gel, masks, gloves if necessary). We increase the frequency of cleaning of public places and contact areas such as elevators, following the recommendations of the French Government and the WHO.
We have posted signs reminding the barrier gestures in all public places.
In the rooms and suites:
We decided to limit the contact surfaces in the room, so we have reduced the decorative objects (cushions, bedspreads) and completely empty the minibars. However, the products remain available upon request from room service.
The room cleaning service will be provided only every 2 days and we will ask you to leave the room during the intervention of our housekeeping team. However, the renewal of your welcome amenities or towels is possible upon request.
For any request for cancellation of your stay related to the coronavirus please contact us directly by email at: firstname.lastname@example.org
In the Restaurant and Bar:
Our restaurant service is restricted with limited choices to avoid the handling and preparation of food by our staff. We offer a menu adapted from dishes prepared by the company Les Bocaux du Bistrot respecting all the sanitary protocols in force.
Concerning the breakfast service, it is served at the usual times from 7:00 am to 10:30 am in the restaurant (until 11:00 am on weekends), and until 12:00 am in your room. It is now a continental breakfast served at the table with a distance between each table.
We also offer room service for an additional fee of 5€ per person.
In the Wellness Area:
Access to the hotel's spa including the jacuzzi, sauna and hammam remains private by appointment, allowing the cleaning teams to systematically disinfect the premises after each visit.
Our reception team are at your disposal to inform you about availability and services offered.
Our services with massage are maintained, the masseuses taking all the necessary measures to limit the risk of contamination.
For all services including a catering service such as appetizers, macaroons, or meals please contact the hotel directly.
Any cancellation or request for postponement must be made within 48 hours before the service in which case we will have to charge you.